Privacy Policy

1 Who We Are

Haydons Cars is a licensed minicab operator based at 331 Haydons Road, Wimbledon, London SW19 8LA. We are the data controller for the personal information we collect from you.

If you have any questions about this policy or wish to exercise your data rights, please contact us at 020 8540 4455 or visit us at the address above.

2 Information We Collect

We collect information you provide directly to us and information generated automatically when you use our services:

• Account & booking data — name, email address, phone number, pick-up and drop-off locations, payment method preferences and journey history.
• Device & usage data — IP address, device type, operating system, app version, pages visited and feature interactions.
• Location data — precise GPS location while the app is active (with your permission) to match you with nearby drivers and enable live tracking.
• Payment data — card details processed securely by our PCI-DSS compliant payment provider; we never store full card numbers.
• Communications — records of calls or messages you send to our control centre for quality and safety purposes.

3 How We Use Your Information

We use your personal data to:

• Process and fulfil your bookings and provide customer support.
• Send booking confirmations, driver details and journey receipts.
• Calculate and process fare payments and issue refunds where applicable.
• Improve the performance and safety of our app and dispatch systems.
• Comply with legal and regulatory obligations as a licensed private hire operator.
• Send you service updates or promotional offers (you may opt out at any time).
• Detect, prevent and investigate fraud, security incidents or policy violations.

4 Legal Basis for Processing

Under UK GDPR we process your data on the following bases:

• Contract performance — to provide the minicab or courier service you have booked.
• Legitimate interests — to operate, improve and secure our platform, and to prevent fraud.
• Legal obligation — to comply with Transport for London licensing requirements and other applicable law.
• Consent — for marketing communications and precise location access; you may withdraw consent at any time.

5 Sharing Your Information

We do not sell your personal data. We may share it with:

• Drivers — limited trip details (pick-up location, first name, contact number) needed to complete your journey.
• Payment processors — to securely handle card transactions.
• Technology providers — cloud hosting, mapping and push-notification services under strict data-processing agreements.
• Regulatory authorities — Transport for London, the Police or courts where we are legally required to do so.

All third-party partners are required to protect your data and may only use it for the specified purpose.

6 Data Retention

We retain your account and journey data for up to 7 years to comply with accounting and licensing obligations. Location data from completed journeys is anonymised after 90 days. You may request earlier deletion of non-essential data — see Section 8.

7 Cookies & Tracking

Our website uses cookies to remember your preferences and analyse traffic via Google Analytics. You can disable non-essential cookies in your browser settings at any time without affecting core functionality. Our app does not use advertising trackers.

8 Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data where there is no legal reason to retain it.
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — receive your data in a structured, machine-readable format.
• Object — opt out of processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact us using the details in Section 1. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9 Security

We implement industry-standard technical and organisational measures — including encryption in transit and at rest, access controls and regular security reviews — to protect your data against unauthorised access, loss or disclosure.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page and, where changes are significant, notify you via the app or email. Continued use of our services after a change constitutes acceptance of the updated policy.